English for the Telephone (A2 - B1)

Inhalte (General)

  • Telephoning language, standard phrases
  • Opening a call
  • Receiving and taking messages
  • Structuring a call
  • Transferring information
  • Communication difficulties
  • Calling back
  • Making appointments
  • Closing a call
  • Company language
  • Cross-cultural tips

Zielgruppe (Target Group)

People who have to communicate with international colleagues/customers by telephone

Ziele (Objectives)

Upon completion of this course the participants will be able to:

  • Start calls powerfully
  • Communicate self-confidently on the telephone
  • Structure a call, make appointments / complain / clarify misunderstandings
  • Receive and take messages; handle answering machines
  • Use the golden rules of telephoning
  • Close a call

Methodik (Course Instruction Methods)

  • Role play
  • Communication games
  • Grammar games
  • Listening exercises

Vorbereitung (Soft Prework)

If possible, revision of presvious English course.

Required Level

Pre-intermediate and above (A2 and above)

Tel.: +49 (0)8092 84596