English for Telecommunication (A2 - B1)

Inhalte (General)

  • Writing e-mails and faxes
  • Writing styles: formal, neutral and informal
  • Introducing yourself on the telephone
  • Asking the right questions
  • Modern telecommunication: which medium for which situation
  • Leaving and taking messages
  • Simple correspondence techniques
  • Handling information
  • Handling foreign clients
  • Telephone etiquette: differences between formal and informal English
  • Netiquette: correct etiquette for emails
  • Company specific language

Zielgruppe (Target Group)

People who have to communicate with international colleagues/customers by phone, fax and e-mail

Ziele (Objectives)

Upon completion of this course the participants will be able to:

  • Introduce themselves in English
  • Socialise in English
  • Telephone more efficiently
  • Deal with modern telecommunication
  • Write e-mails professionally
  • Follow up telephone calls
  • Understand instructions in English
  • Deal with foreign clients
  • Handle information

Methodik (Course Instruction Methods)

  • Role plays
  • Business communication games
  • Grammar games
  • Listening activities
  • Business functions (business functions are the elements of grammar needed to communicate)

Vorbereitung (Soft Prework)

If possible, revision of presvious English course.

Required Level

Pre-intermediate and above (A2 and above)

Tel.: +49 (0)8092 84596