English for Logistics (B1 - C1)

Inhalte (General)

  • Basic terms of freight forwarding/haulage companies
  • The language of goods, transport and forwarding
  • Effective telephoning skills
  • Emails for international business
  • Better communication with colleagues and international haulage specialists
  • Language register (language styles, formal, informal, neutral)
  • Problem management - complaints, claims and compensation

Zielgruppe (Target Group)

Employees who work in the freight forwaring branch

Ziele (Objectives)

Upon completion of this course the participants will be able to:

  • Telephone more effectively in English about transport issues
  • Deal with customer enquiries and complaints professionally
  • Handle delivery problems
  • Communicate in realistic business situations in English (job-related - please bring examples)
  • Differentiate between language registers

Methodik (Course Instruction Methods)

  • Role plays based on realistic business situations
  • Communication exercises
  • Discussions
  • Grammar exercises
  • Vocabulary building exercises
  • Listening activities
  • business functions (business functions are the elements of grammar needed to communicate effectively in business)

Required Level

Intermediate (B1 - B2)

Tel.: +49 (0)8092 84596