English for Creditors (B1 - C1)

Inhalte (General)

  • Intensive telephone training
  • The language of asking, offering and suggesting
  • Modern telecommunications: which medium for which situation
  • Collecting payment: writing reminders
  • Leaving and taking messages
  • Telephone etiquette: differences between formal and informal English
  • "Netiquette": online etiquette, writing effective emails
  • Specialist vocabulary: bookkeeping
  • The language of complaints

Zielgruppe (Target Group)

Creditors, who have to deal with international colleagues / customers.

Ziele (Objectives)

Upon completion of this course the participants will be able to:

  • Ask the right questions
  • Deal with international customers
  • Use the specialist vocabulary of bookkeeping
  • Understand instructions in English
  • Deal with modern telecommunications
  • Telephone more efficiently
  • Deal with complaints

Methodik (Course Instruction Methods)

  • Role plays based on realistic business situations
  • Business communication games
  • Grammar games
  • Listening activities
  • Vocabulary building exercises
  • Reading realistic material

Required Level

At least pre-Intermediate level (A2)

Tel.: +49 (0)8092 84596